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Return Policy

  • Your Return Shipment must be shipped within 45 days of the day your order shipped (the "Ship Date" on your invoice).
  • Merchandise must be factory sealed to receive a refund.
  • Opened items cannot be returned unless DEFECTIVE.
  • Defective Items will be replaced with the same Item only. NO Refunds.
  • ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
  • We do NOT pay for postage on returns of unopened items.
  • Shipping Charges are not Refundable.
  • International Customers are responsible for Duty Taxes and Shipping Charges if order is refused.
  • Promotional Items cannot be Returned for any reason, unless Defective.
  • If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.
  • UPS Priority Flats Shipping Method: Returns will only be accepted for items with a manufacturer defect. The item will be replaced with the same item and no credits or refunds will be issued.
  • If you return Adult products that you did not purchase on our site, we assume no responsibility for those products and they will not be returned under any circumstances.
  • Non-defective novelties may not be returned for any reason.
  • Defective novelty items can only be replaced with another of the same item, no substitutions will be made and no refunds will be issued.
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