- Your Return Shipment must be shipped within 45 days of the day your order shipped (the "Ship Date" on your invoice).
- Merchandise must be factory sealed to receive a refund.
- Opened items cannot be returned unless DEFECTIVE.
- Defective Items will be replaced with the same Item only. NO Refunds.
- ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
- We do NOT pay for postage on returns of unopened items.
- Shipping Charges are not Refundable.
- International Customers are responsible for Duty Taxes and Shipping Charges if order is refused.
- Promotional Items cannot be Returned for any reason, unless Defective.
- If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.
- UPS Priority Flats Shipping Method: Returns will only be accepted for items with a manufacturer defect. The item will be replaced with the same item and no credits or refunds will be issued.
- If you return Adult products that you did not purchase on our site, we assume no responsibility for those products and they will not be returned under any circumstances.
- Non-defective novelties may not be returned for any reason.
- Defective novelty items can only be replaced with another of the same item, no substitutions will be made and no refunds will be issued.